Customer Quality Engineer

We're a company that turns dreams into reality through technology and products. We're looking for a Customer Quality Engineer to manage key customer accounts and lead product problem-solving. The role involves developing strategies, interacting with customers, and analyzing data to improve quality and reduce costs.

Requirements

• Develop strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Interact with customer to satisfy their requirements
• Maintain daily quality and cost data for all requirements
• Actively engage site production team to drive manufacturing improvements
• Support new business opportunities and new product development programs
• Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM
• Support change management programs customers, and at plant level
• Fulfill/Submit all new parts submission (PPAP) requirements
• Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Set quality goals and improvement plans
• Document and utilize lessons learned
• Review/Improve Control plans
• Lead/Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.

Benefits

• Health Insurance
• Paid Time Off
• 401(k) Matching
• Retirement Plan
• Tuition Reimbursement