Associate Tech Support Specialist (End-user L1 Support)

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

Requirements

• Provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Niq end user community.
• Provide on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Troubleshoot L1 software and hardware failures and skills acquired during training to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Maintain user account information including administration rights and relevant updates to Service Now ticketing system.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)