Support Specialist

NIQ is seeking a Support Specialist to provide L1 and L2 support for laptops/desktops, Windows, M365 platform, Network, Wi-Fi, and printers. The ideal candidate will have strong knowledge of Windows OS, Microsoft 365 suite, Networking basics, and MS Teams AV systems.

Requirements

• Provide L1 and L2 support for Laptops/desktops
• Provide L1 and L2 support for Windows, M365 platform, Network, Wi-Fi, and printers
• Perform troubleshooting as required
• Lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations
• Support MS Team AV set up and troubleshooting
• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation, and meet application goals
• Demonstrate technical capability and be a self-starter
• Possess strong organizational skills and a customer service mindset
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations
• Escalate issues to appropriate teams within IT as needed
• Maintain records of all IT-related issues using an in-house ticketing system
• Maintain good relationship with internal clients
• Proper record keeping of IT Assets in the Asset Register
• Proper record keeping of IT related purchases

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)