Early Careers Program: Junior Customer Service Associate, Data Analysis

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. The Junior Customer Service Associate - Data Analysis is responsible for the timely and accurate delivery of GfK reports to external clients.

Requirements

• Distribute reports to external clients using GfK’s specialized applications.
• Manage client access and settings for GfK reporting portals.
• Ensure timely delivery of data in line with contractual deadlines.
• Perform quality control checks on all report deliveries.
• Verify report content and confirm data publication.
• Maintain monthly performance reports on delivery efficiency.
• Configure, modify, and troubleshoot the online delivery system.
• Create, update, and maintain all elements of the reporting process to minimize rework.
• Work effectively with internal platforms and applications.
• Act as a contact point for local country teams and internal departments.
• Provide timely solutions to delivery-related issues via internal communication systems.
• Participate in regular feedback sessions and performance reviews.
• Promote and adhere to global processes and best practices.
• Maintain strict confidentiality of client and internal data.
• Ensure compliance with internal standards and productivity targets.
• Participate in company-organized training sessions.
• Log daily activities in the time tracking system.
• Report system issues that may impact workflow.
• Support team, department, and organizational tasks as needed.

Benefits

• Food vouchers of 62 eur monthly.
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, expenses for medications and medical products.
• Life Insurance.
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year.
• Free access to LinkedIn Learning platform.