Panel Customer Service Associate (Mandarin Language Required)
NielsenKuala Lumpur, Kuala Lumpur, Malaysia
Posted January 13, 2026
Full Time
About the Company
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
Job Description
Be a part of something big at NIQ, a leading consumer intelligence company. As a Panel Customer Service Associate, you will support the Singapore Consumer Panel and ensure compliance with global KPIs. Your responsibilities will include panel recruitments, compliance control checks, helpdesk support, and demographic updates. Excellent verbal and written communication skills in both English and Chinese are mandatory.
Requirements
- High school certificate or equivalent
- MS Office applications experience
- Customer Service experience
- Excellent verbal and written communication skills in both English and Chinese
- Commitment to troubleshooting problems and finding feasible solutions
- Time-management and ability to meet helpdesk weekly deadlines
- Ability to follow through on tasks and keep track of pending helpdesk tasks
- Ability to work autonomously and as part of a team, within a global company
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)