Panel Customer Service Associate
NielsenKuala Lumpur, Kuala Lumpur, Malaysia
Posted January 13, 2026
Full Time
About the Company
Nielsen is a global leader in audience insights, data, and analytics. With operations in over 55 countries, they offer comprehensive solutions across television, radio, online, sports, streaming, and more. Nielsen empowers clients with independent intelligence to connect with their audiences effectively.
Job Description
The Panel Customer Service Associate role at NIQ is a full-time position that involves supporting the Singapore Consumer Panel with helpdesk, communication, and data quality. The role requires a high school certificate or equivalent, MS Office applications experience, and excellent verbal and written communication skills in English and Chinese. The successful candidate will be part of a global company with a diverse and inclusive work environment.
Requirements
- High school certificate or equivalent
- MS Office applications experience
- Customer Service experience
- Excellent verbal and written communication skills in both English and Chinese
- Commitment to troubleshooting problems and finding feasible solutions
- Time-management and ability to meet helpdesk weekly deadlines
- Ability to follow through on tasks and keep track of pending helpdesk tasks
- Ability to work autonomously and as part of a team, within a global company
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)