Retail Vertical Customer Success Leader

As a Retail Vertical Customer Success Leader, you will lead the development and execution of strategic and commercial activities for key retail clients, acting as a trusted advisor and primary point of contact. You will deeply understand retailers’ businesses, priorities, and challenges to identify strategic opportunities and actionable insights, ensuring client satisfaction through high-quality, value-driven solutions powered by NielsenIQ.

Requirements

• Develop, lead, and align strategic plans and Joint Business Plans with key retail clients to ensure value generation and effective service delivery.
• Conduct periodic business reviews with retailers to assess objectives, priorities, success criteria, and performance monitoring mechanisms.
• Act as the SPOC (Single Point of Contact) for assigned retail accounts, proactively monitoring customer health, satisfaction metrics (e.g., NPS), and service coverage.
• Lead and facilitate the retailer onboarding process, ensuring proper coordination, training, communication, and proactive management of cross-functional teams, while resolving issues or conflicts when needed.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)