IT Operations/Support Lead

IT Manager to own internal IT ecosystem, define and enforce security standards, oversee SSO and identity access management, and manage SaaS and software licensing. Leading the management of laptops and workstations, implementing and administering MDM/endpoint management tools, and maintaining an accurate asset inventory. Experience in IT administration or systems engineering, strong understanding of security best practices, and excellent communication skills are required.

Requirements

• 5+ years of experience in IT administration or systems engineering, including 2+ years in a lead or manager capacity
• Hands-on experience managing macOS and/or Windows endpoints in a distributed or remote-first environment
• Experience administering at least one enterprise identity platform (Okta, Azure AD, or Google Workspace) and integrating SSO with SaaS tools
• Strong understanding of security best practices for endpoints, identity, and SaaS (MFA, encryption, RBAC, least privilege, logging and monitoring)
• Proven track record implementing and operating MDM/endpoint management tools and endpoint security solutions
• Demonstrated ability to design and document processes, drive adoption, and enforce standards in a growing organization
• Bilingual in English and Spanish, with strong written and verbal communication skills in both languages
• Excellent communication skills; able to explain technical constraints and trade-offs clearly to non-technical stakeholders

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan