CSM, Solutions (Early stage start-up, B2B SaaS)

We are looking for a commercially-minded Customer Success Manager (CSM) to own and grow relationships with our enterprise and mid-market customers. This role sits at the intersection of account management, customer advocacy, and revenue growth.

Requirements

• 2–5+ years experience in Customer Success, Account Management, or SaaS Sales
• Proven experience with renewals, upselling, or cross-selling in a B2B SaaS environment
• Strong discovery skills - able to ask the right questions and uncover real customer pain
• Commercially confident with strong negotiation and influencing skills
• Comfortable managing multiple accounts and priorities simultaneously

Benefits

• AI allowance, your way
• Private medical insurance
• Social welfare coverage
• Company care fund
• Matched Provident Fund contributions
• Relocation package
• Hybrid workstyle
• MacBook and external monitor
• Modern office with snacks and drinks
• 25 days of paid leave a year
• Sabbatical month every 3 years
• Anniversary gifts and company outings