Service Administarator (Part Time)

We have a fantastic opportunity for a Service Administrator to join our team on a Part Time base! This role will be based at our Avonmouth office and will involve taking ownership for allocated accounts, working with a collaborative team, and providing best-in-class service to customers.

Requirements

• Act as the first point of contact for our customers, taking responsibility for processing each call or QMS through to a satisfactory conclusion.
• Oversee the day-to-day service calls and liaise with customers and engineers.
• Utilise service management software including Asolvi Service Centre and Outlook.
• Manage a set of allocated accounts to ensure delivery of best-in-class service.
• Raise, investigate, and resolve invoices and invoice disputes.
• Undertake additional Service activities as requested by the Service Team Leader.

Benefits

• Competitive base salary with an annual performance-related bonus which can be up to 3%
• 25 days holiday plus birthday off (pro-rata)
• Option to earn a maximum of 4 additional days holiday or a cash bonus based on attendance (pro-rata)
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via The Kitchen
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme with Health Assured
• On-going training and support through our learning management system