Service Delivery Assistant
Severn TrentNottinghamshire Engl GB
Posted April 9, 2026
Part Time
About the Company
Severn Trent is a leading water and wastewater utility company dedicated to providing clean water and safe waste management solutions. The company offers a range of services including water treatment, renewable energy, and biodiversity conservation. Severn Trent stands out for its commitment to sustainability and community engagement, as recognized by its status as one of the best employers in the UK.
Job Description
We're looking for a customer-focused Service Delivery Assistant to be the first point of contact for staff and visitors on site. The role involves delivering exceptional customer service, supporting the Site Manager, and maintaining site compliance.
Requirements
- Strong interpersonal skills and a genuine passion for delivering great customer experiences
- Experience or good understanding of FM and property operations
- Confident using IT systems and FM software
- Reliable, organised, and comfortable working as part of a team
- Awareness of Health & Safety topics (e.g., COSHH, DSE, general office safety) — training provided
- Good understanding of planned preventative maintenance and reactive work
Benefits
- 25 days holiday + bank holidays
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Two volunteering days per year
- Family friendly policies