Customer Coordinator
Severn TrentHarborough, England, United Kingdom
Posted April 1, 2026
Full Time
About the Company
Severn Trent is a leading water and wastewater utility company dedicated to providing clean water and safe waste management solutions. The company offers a range of services including water treatment, renewable energy, and biodiversity conservation. Severn Trent stands out for its commitment to sustainability and community engagement, as recognized by its status as one of the best employers in the UK.
Job Description
Customer Coordinator role at Severn Trent, ensuring customers receive a constant supply of good quality drinking water by coordinating and coaching Customer Inspectors and Distribution Service Technicians.
Requirements
- Take ownership of customer complaints from start to finish
- Deliver high-quality, compliant customer contact
- Coach frontline teams
- Monitor and react to customer satisfaction measures
Benefits
- 25 days holiday + bank holidays
- Annual bonus scheme
- Leading pension scheme
- Sharesave
- Dedicated training and development
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
