Director / Senior Director, Customer Success
NitroDublin, Ireland
Posted July 31, 2025
Full Time
About the Company
Nitro is a leader in digital productivity solutions, offering PDF editing and e-signing services to streamline workflows and enhance collaboration. With a focus on innovation and customer success, Nitro empowers businesses of all sizes with secure sharing, optimized processes, and insightful analytics, driving meaningful change in the industry.
Job Description
Nitro is seeking a Senior Director of Customer Success for EMEA to lead and scale our regional Customer Success team. The role requires a strong mix of strategic thinking, operational excellence, and team leadership. You will be responsible for building and executing the EMEA customer success strategy, aligning closely with Sales, Product, Support, and Marketing to improve adoption, retention, and growth.
Requirements
- 10+ years of Customer Success or Account Management experience in enterprise software, with at least 5 years in a leadership role.
- Prior experience managing teams across EMEA and supporting a diverse, international customer base.
- Deep knowledge of the customer lifecycle, success planning, and digital adoption strategies.
- Exceptional communication, interpersonal, and organizational skills.
- Strong commercial acumen with experience supporting upsell, cross-sell, and renewal motions.
- Fluent in English; additional European languages a plus.
- Ability to travel within EMEA as needed (~25%).
Benefits
- Flex Time Off
- Hybrid Work
- Comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks.
- Pension/401k matching
- Many other country-specific benefits
