Senior Technical Support Engineer

Nium is seeking a Senior Technical Support Engineer to join their Tech Support team. The successful candidate will be responsible for resolving technical issues faced by users, troubleshooting problems, and escalating complex cases to specialized teams when necessary. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of technical systems to help users maintain productivity.

Requirements

• 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms.
• Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
• Willing to work in day/night shifts.
• Understanding of troubleshooting and monitoring microservice and serverless architectures.
• Working knowledge of containerization technology and various orchestration platforms.
• Experience in build and deploy automation tools (Ansible/Jenkins/Chef).
• Experienced in release and change management, incident, and problem management both from a technology and process perspective.
• Familiar with Server log Management with tools like ELK, and Kibana.
• Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.
• Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.
• Ability to Diagnose and Troubleshoot Technical Issues.
• Ability to work proactively to identify the issue with the help of log monitoring.
• Experienced in monitoring tools, frameworks, and processes.
• Excellent interpersonal skills.
• Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA.
• Skilled at triaging and root cause analysis.
• Ability to provide step-by-step technical help, both written and verbal.

Benefits

• Competitive salaries
• Performance bonuses
• Sales commissions
• Equity for specific roles and recognition programs
• Medical coverage
• 24/7 employee assistance program
• Generous vacation programs
• Flexible working hybrid working environment
• Role-specific training
• Internal workshops
• Learning stipend
• Company-wide social events
• Team bonding activities
• Happy hours
• Team offsites