Technical Support Engineer, Senior 1

We are looking for a Technical Support Engineer, Senior 1 to provide technical support to customers and other departments, handle technical issues of highest complexity, and train and mentor junior staff members.

Requirements

• At least 3+ years of related professional experience
• Strong experience with relational databases (schema design, queries, performance tuning, indexing)
• Experience in database administration and troubleshooting (performance, locking, corruption, connectivity)
• Solid understanding of database internals (transactions, isolation levels, indexing, storage)
• Hands-on experience with Windows, Linux, and/or UNIX environments
• Experience with backend systems and server-side troubleshooting
• Familiarity with networking fundamentals and system-level diagnostics
• Exposure to cloud or hybrid environments (AWS/Azure preferred)
• Basic understanding of security concepts (authentication, encryption)
• Strong skills in root cause analysis, log analysis, and issue reproduction
• Experience supporting production environments / customer-facing systems
• Programming experience or knowledge of programming languages/technologies

Benefits

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment
• Vacation, Family, and Health
• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans
• Health club reimbursement