Workers Compensation Claims Specialist, Sr
NJM Insurance GroupPittsburgh, Pennsylvania, United States
Posted December 3, 2025
79129.05 - 91834 USD
Full Time
About the Company
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers. - 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023) - 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers* - 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies - 2021 American Heart Association Gold Level Workplace Health Achievement - 2020 American Heart Association Silver Level Workplace Health Achievement - 2019 Forbes Best Mid-size Employers in the country *J.D. Power Auto Claims Certification Program℠recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
Job Description
NJM's WC Claims Department is seeking an experienced Claims Specialist, Sr. to provide on-site service to policyholders and agents in Western or Central PA, handling virtual claims for customers in PA, MD, DE, or CT. The role involves ensuring quality management of claims, providing customer service, determining compensability and coverage issues, and communicating with stakeholders.
Requirements
- 5+ years' experience as a Workers' Comp Claim Representative
- Knowledge of WC regulations for PA, MD, and/or DE claims
- Customer service oriented with strong written and oral communication skills
- Strong interpersonal skills with ability to work both in a team and independently
- Licensed in DE and/or CT to adjust WC claims
- Ability to travel for business purposes
Benefits
- Competitive Total Rewards package
- 401(k) with employer match up to 8%
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave
