The Manager, Business Operations & Services is responsible for leading and optimizing Minebea Intec's U.S. back-office, service, and operational support functions.
Requirements
- Lead and develop cross-functional teams across Order Processing, Customer Service, Purchasing/Logistics, and administrative operations.
- Drive process optimization, standardization, and scalability across back-office functions to improve efficiency and service quality.
- Ensure strong internal controls and compliance with company policies and external regulations.
- Own and maintain the ISO Quality Management System, ensuring ongoing compliance and continuous improvement.
- Lead Management Review meetings and ensure alignment with both corporate and local quality objectives.
- Coordinate internal and external ISO audits and oversee corrective actions.
- Develop, track, and report ISO-related KPIs.
- Provide ISO and quality system training to employees across the organization.
- Oversee customer order processing in SAP, ensuring accuracy, compliance, and timely fulfillment.
- Ensure proper customer setup and adherence to company policies.
- Monitor order flow, inventory safety stock levels, and procurement timelines in coordination with Purchasing and Logistics.
- Manage escalation of delayed or at-risk customer orders.
- Review freight invoices, import documentation, and third-party logistics performance.
- Negotiate contracts and costs with third-party vendors and logistics providers.
- Lead the U.S. Service Department, ensuring consistent execution of service processes and compliance with ISO standards.
- Review service estimates, work orders, and invoices for accuracy and completeness.
- Ensure timely, high-quality service delivery to customers and internal stakeholders.
- Coordinate training and technical development of Partner Service Teams in collaboration with the Intec Service Team.
- Drive continuous improvement in service responsiveness, efficiency, and customer satisfaction.
- Act as a key member of the U.S. leadership team during organizational transition.
- Partner closely with global teams, including Germany-based functions, to ensure alignment and continuity.
- Foster a culture of accountability, continuous improvement, and operational excellence.
- Perform other duties as related to the job function as required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid time off
- Life insurance
