The IT Service Owner plays a crucial role in ensuring the seamless operation and business continuity of our IT business services ecosystem.

Requirements

Manage the full lifecycle of business services ecosystem, including product vision, roadmap, and backlog prioritization.
Ensure business continuity and facilitate governance meetings (BSS) with relevant stakeholders.
Execute quality assurance and performance monitoring of IT services, adhering to SLAs.
Support service roadmaps by documenting and validating planned activities and technical releases.
Manage the execution of technical releases, change management, and service communication.
Identify and manage dependencies between services and planned changes in other areas.
Monitor service costs, contribute to cost impact analysis, and actively seek cost-saving measures.
Approve minor service enhancements and manage service documentation.
Collaborate with IT suppliers and monitor service license usage and capacity.
Ensure timely and accurate asset & configuration management (CMDB).

Benefits

The IT Service Owner plays a crucial role in ensuring the seamless operation and business continuity of our IT business services ecosystem.

Manage the full lifecycle of business services ecosystem, including product vision, roadmap, and backlog prioritization.
Ensure business continuity and facilitate governance meetings (BSS) with relevant stakeholders.
Execute quality assurance and performance monitoring of IT services, adhering to SLAs.
Support service roadmaps by documenting and validating planned activities and technical releases.
Manage the execution of technical releases, change management, and service communication.
Identify and manage dependencies between services and planned changes in other areas.
Monitor service costs, contribute to cost impact analysis, and actively seek cost-saving measures.
Approve minor service enhancements and manage service documentation.
Collaborate with IT suppliers and monitor service license usage and capacity.
Ensure timely and accurate asset & configuration management (CMDB).