Service Owner
Nokia GlobalIndia
Posted May 27, 2026
Full Time
About the Company
Nokia Global is a B2B technology innovation leader specializing in telecommunications and software services. We pioneer the integration of networks with cloud to enable digital transformation across industries. Our core focus lies in creating intelligent, sensing, thinking, and acting networks that power future digital services and applications.
Job Description
As a Service Owner, you will manage and optimize our IT services, focusing on Hardware Engineering, and drive continuous service improvement, addressing business escalations and collaborating with stakeholders.
Requirements
- Manage and oversee operational aspects of IT services within Hardware Engineering portfolio
- Address business escalations and lead Root Cause Analysis (RCA) for incidents
- Establish and maintain service catalogs, ensuring accurate documentation and efficient service delivery
- Collaborate with IT service providers and vendors to meet agreed-upon service performance levels (SLAs)
- Communicate effectively with business and IT stakeholders, providing updates and addressing their concerns