Customer Success Manager, SMB
NooksIowa, United States
Posted December 18, 2025
Full Time
About the Company
Nooks is an AI Sales Assistant Platform (ASAP) that automates administrative tasks for sales reps, enabling them to concentrate on building relationships and driving sales. By streamlining busywork, Nooks has helped thousands of sales professionals meet their quotas, saved customers valuable time, and generated significant pipeline growth. The platform's distinctive approach focuses on enhancing the human element in sales, making it a key differentiator in the industry.
Job Description
Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Our SMB Customer Success Managers use a scaled approach to ensure customers are maximizing their value from Nooks and are delighted with the experience.
Requirements
- 1+ years of SDR experience
- 1+ years of customer onboarding and support experience with a B2B SaaS tool
- Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
- 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
- Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Benefits
- Generous Perks
- Comprehensive Benefits
- Equity