SAP Functional Specialist - Customer Service position requires working with clients to understand their business requirements and design and implement solutions. Excellent configuration experience in Design, customize, configure and testing within CS Module is required.
Requirements
- Work with clients to understand their business requirements and design and implement solutions
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions
- Excellent configuration experience in Design, customize, configure and testing within CS Module
- Ability to interact with business in workshops to unlock issues or design new developments
- Strong SAP technical, configuration, and business area knowledge in CS module
- Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
- Extensive knowledge of replacement processing including scrap and refurbishment processing
- Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition
- Extensive knowledge of Service work orders and integration throughout repairs process
- Knowledge of service labor posting and integration with time keeping system
- Knowledge of material issues and postings
- Translate user's requests into application system solutions
- Resolve business issues by working with various groups within the company
- Redesign procedures to suggested best business practices in concert with sap functionality
- Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.
- Strong interpersonal and communication skills with ability to communicate effectively
- Good time management skills
- Ability to work as part of team, inter dependant as well as independently and submit deliverables on time and in excellent quality
- Willing to take ownership of an assigned task and see it through to completion
- Self-motivated and open to learn
- Flexibility to take up different tasks in the team
- Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules
- In depth understanding of SAP enterprise data and interface concept and management
- End to end project implementation with 5+ years of experience in CS module
