Responsible for the successful operation of the store during evening hours. Oversee customer service, teammate performance, merchandising standards, store cleanliness, safety, and closing procedures.
Requirements
- Consistently provide fast, friendly, helpful, and efficient customer service at all times.
- Act as Manager on Duty during evening hours in the absence of the Store Manager or Co-Manager.
- Ensure that each department is staffed appropriately and operating efficiently throughout the evening.
- Ensure teammates are on task and proper closing procedures are followed.
- Address and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner.
- Monitor merchandising and store conditions; ensure sales floors are clean, safe, and fully stocked.
- Enforce safety and sanitation standards and ensure compliance with health and safety regulations.
- Support execution of in-store promotions, seasonal transitions, and merchandising resets.
- Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
- Ensure teammates follow dress code, timekeeping procedures, and company policies.
- Control shrink by adhering to loss prevention guidelines and enforcing store policies.
- Utilize store systems and tools to manage workflows and communicate with leadership.
- Perform other related duties as assigned by management and adhere to all company policies and procedures at all times.