Client Access Specialist - Substance Use

We are seeing a Client Access Specialist to join our team! This position will provide continuous daily supportive services for the Northern Pines offices.

Requirements

• Provide assistance to SUDS Director, LADC Supervisor and SUDS team (as assigned by director or supervisor)
• Function as the first line of contact for all clients and contacts with all SUDS locations
• Manage client scheduling for all LADC and SUDS MHP staff on the team
• Process all SUDS intakes and referrals received
• Manage all client waitlists
• Update policy/ procedure boards and manual as directed by the SUDS Director to ensure current policies are reflected
• Update program client orientation manual as needed and/or other SUDS forms used in the intake or Rule 25 process
• Maintain familiarity with all billing issues/ codes relating to substance use programs and others assigned
• Coordinate with billing staff, MN-ITS and DAANES to resolve issues
• Connect clients with community resources as needed
• Make internal referrals for client care within the Northern Pines system of services
• Collecting urine samples for testing vendors
• Maintain accurate and timely documentation in client call log
• Other miscellaneous duties as assigned to support the operations of SUDS

Benefits

• Health, Dental, Disability and Life insurance
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off
• Nine holidays observed per year
• Bereavement Pay
• Travel reimbursement