The Operations Manager, Special Projects will lead the operational execution of new partnerships and pilot programs, ensuring readiness for long-term maintenance or hand-off. They will establish excellence mechanisms to ensure customer outcomes are auditable, data-driven, and measurable.
Requirements
- BS/BA degree in business/related field, or equivalent related experience.
- 3+ years of experience in operations management, program management, or related leadership roles.
- 3+ years of demonstrated experience managing and developing teams, including individual contributors and managers.
- Proven track record in establishing operational frameworks, SOPs, and excellence mechanisms.
- Experience in stakeholder management and cross-functional collaboration.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools.
- Ability to create data visualization and metrics dashboards (Tableau, QuickSight, or similar).
- Track record of implementing process improvements and driving operational excellence.
- Strong project management skills with attention to detail and ability to manage multiple initiatives.
- Exceptional analytical and problem-solving skills with ability to identify gaps and mitigate risks.
- Strong verbal and written communication skills with ability to adjust style based on audience.
- Exercises good judgment in areas of responsibility and fast-paced, high-stress environments. Identifies or assists in identifying alternative solutions to problems or situations.
- Proven ability to influence decision-making and facilitate collaboration across diverse stakeholders.
- Strategic thinker with ability to balance short-term execution with long-term planning.
- Manages confidentiality without exception
- Regularly seek new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Benefits
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
- Seattle, WA: Company-Provided Orca Pass – Unlimited use
- Pet Insurance Discount Program
