Senior Manager, Product Support

Notable is a leading healthcare AI platform transforming workforce productivity. We're looking for a Senior Manager of Product Support to lead and scale our support function, overseeing teams, ensuring service levels, and improving processes.

Requirements

• 5+ years of experience managing customer support or technical support teams
• Strong experience managing service levels and operational performance in a support environment
• Proven ability to delegate effectively while stepping in hands-on when necessary
• Experience auditing, diagnosing, and improving support systems and workflows
• Process-oriented mindset with a track record of improving support operations and resource allocation
• Technical fluency and the ability to support a technically sophisticated customer or builder audience
• Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders
• Comfort operating in a fast-paced environment and partnering closely with leadership to evolve support strategy in real time

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work hours