Senior Manager Customer Support

Precisely is looking for a Technical Support Sr Manager to lead a global team delivering exceptional support for our B2B Integration products. This role combines people leadership, customer advocacy, and AI-enabled innovation to ensure consistent, high-quality customer experiences at scale.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience)
• 10+ years of experience in enterprise technical/customer support, including people leadership
• Proven ability to lead and scale high-performing technical teams in a global support environment
• Strong operational acumen across resource planning, process consistency, and escalation management
• Excellent communication, problem-solving, and stakeholder management skills
• Experience supporting business-critical software products