Senior Manager, Technical Support Management
ServiceNowToronto, Ontario, Canada
Posted March 3, 2026
Full Time
About the Company
ServiceNow is a global market leader that provides intelligent cloud-based technology to empower organizations to find smarter, faster, and better ways to work.
Job Description
ServiceNow is seeking a Senior Manager, Technical Support Management to lead the technical support management team and drive customer satisfaction, efficiency, and innovation. The successful candidate will have experience in leveraging AI, managing large complex support environments, and people management.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- A minimum of 8+ years technical support and service management experience with a minimum of 6+ years in a people management role
- Experience managing enterprise support in a large and complex environment with web-based services and technologies
- Proven capability of having successfully delivered on support metrics and managing a support team
Benefits
- Paid time off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Health benefits
