Account Manager

Role Overview

We are seeking an Account (Relationship) Manager to join our dynamic team. This role is primarily focused on managing existing accounts and fostering relationships with our high-value clients.

What You Will Do

Manage a portfolio of existing high-value client accounts, develop and maintain strong relationships with key stakeholders, negotiate contract extensions and expansion, and collaborate with internal teams.

Why It Might Be a Fit

The ideal candidate will have a strong background in account management, with a proven ability to identify opportunities for cross-selling our suite of patient engagement products.

Requirements

• Bachelor's degree in Business, Marketing, Healthcare, or related field
• 5+ years of experience in account management or sales
• 5+ years of experience being measured on revenue retention and growth with successful track record
• Excellent communication, negotiation, and interpersonal skills
• Proven ability to build and maintain relationships with clients at all levels
• Self-motivated with a results-driven approach and focus on customer success
• Proven experience managing contract renewals, including negotiating terms, ensuring timely execution, and maintaining high client retention rates
• Established success in identifying opportunities for cross-selling and upselling

Benefits

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards