IT Operations Engineer
Nozomi NetworksSan Francisco, California, United States
Posted October 28, 2025
80380 - 93420 USD year
Full Time
About the Company
Nozomi Networks specializes in protecting critical infrastructure from cyber threats through a unique combination of network and endpoint visibility, AI-powered analysis, and scalable security solutions. Our comprehensive offerings include cybersecurity, OT security, IoT security, and digital transformation services, enabling customers to minimize risk, reduce complexity, and enhance operational resilience. What sets Nozomi apart is its advanced threat detection capabilities, seamless integration with cloud-based platforms, and commitment to delivering unparalleled security for industrial control systems.
Job Description
Nozomi Networks is seeking an IT Operations Engineer to join their growing team. The role involves resolving technical issues, providing advanced support to end users, and ensuring a smooth IT operations environment. This is a proactive position with the opportunity to develop in a fast-paced and innovative organization.
Requirements
- Proven experience as a senior desktop engineer or systems administrator in a fast-paced environment.
- Strong prioritization, troubleshooting, and critical thinking skills.
- Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune).
- Familiarity with Microsoft Entra ID, Microsoft 365, and Windows.
- Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions.
- Strong customer service orientation and attention to detail.
- Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar).
- Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus).
- Experience with strong confidentiality and data privacy standards.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Disability Insurance
- 401(k) plan
- Equity program (subject to rules)
- Flexible paid time off
- Paid holidays
- Paid parental leave
