Client Engagement, Insights Specialist
NPS PrismSão Paulo, Brazil
Posted February 5, 2026
Full Time
About the Company
NPS Prism is a market-leading, cloud-based customer experience benchmarking and operational improvement platform, wholly owned by Bain & Company.
Job Description
We are seeking a Client Engagement, Insights Specialist to join our team in São Paulo. As a key individual contributor on the Commercial team, you will be responsible for generating insights from large datasets and managing daily client interactions.
Requirements
- At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles
- Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights
- Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
- Excellent communication and collaboration skills, with a strong client-focused and quality-driven approach
- Passionate about customer experience, loyalty metrics (like NPS), and strategic marketing