Specialist, Insights and Strategy Delivery

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. In this role, you will support the Commercial team, Product team, and Bain case teams in delivering high-quality insights and materials for clients and prospective clients.

Requirements

• Bachelor's degree in business, marketing, engineering, or any other technology-related field, or MBA, or strong relevant work experience.
• 3-5 years of experience in consulting, market research, customer insights, data analytics teams or data-heavy client facing roles
• Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
• Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
• Demonstrated ability to derive insights from complex data
• Attention to detail and top-notch delivery standards for clients
• Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities
• Strong communications skills and proven track record of collaborating across teams and organizations

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan