Manager, Sales Process & Technology - Hybrid

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. We offer a dynamic work environment and a unified and inclusive culture.

Requirements

• Document processes, including flow maps, to level set & understand how sales are processed successfully and unsuccessfully.
• Collaborate with other analysts, technology teams, quality assurance, compliance, regulatory, legal, and business users.
• Support end-to-end testing, regression testing and training development for project implementation.
• Manage small to extra large process improvement efforts including business requirements, solution design & delivery, testing, launch and warranty phases.
• Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance.
• Develop an implementation plan that includes a detailed timeline with milestones, key tasks/activities, and responsibilities of stakeholders/resources.
• Design and execute experiments to troubleshoot and test potential solutions.
• Manage launching of new vendors, technology, products, and processes for channels supported.
• Provide day-to-day analytical and technical support for channels supported.
• Develop team members through identifying area of opportunity, creating training plans/goals, and managing performance outcomes.
• Evaluate business processes to identify continuous improvement opportunities through redesign, workflow, automation, and elimination of non-value-added work.
• Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps.
• Contribute to the creation of process improvement roadmaps for channels supported.
• Perform other related duties as assigned.

Benefits

• Dynamic work environment
• Unified and inclusive culture
• Strong sense of belonging
• Employee development programs
• Competitive salary and benefits