Director, Patient Services Strategy

The Director of Patient Services Strategy leads the design, development, and execution of rare disease patient support and access programs to enhance treatment experience, improve access, and foster patient engagement.

Requirements

• Develop and implement best-in-class rare disease strategies to support existing weekly infused Duchenne muscular dystrophy product and support patient services in developing launch strategies for complex patient journeys and leveraging market access, distribution, patient support programs for alignment and improved engagement.
• Serve as the bridge between Patient Services and commercial teams including marketing, sales, market access, trade, distribution, legal and compliance, aligning goals and driving execution of best-in-class patient services support.
• Develop Authorized Treatment Center strategy to support complex patient journey for rare disease product launches, inclusive of network development, onboarding, and training.
• Develop ATC launch readiness materials including office billing/coding tools, access and patient journey navigational guides, and product preparation/administration education in partnership with medical, marketing, market access, and external vendors.
• Enhance patient support programs including bridge, copay and patient assistance for efficiency, ensuring scalability, compliance, and superior service delivery.
• Analyze patient journey data with the commercial operations team to identify needs, and create, prioritize, and execute strategic initiatives.

Benefits

• Medical, Dental & Vision Insurance
• Basic and Voluntary Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Account
• Health Savings Account
• Employee Assistance Programs
• Discretionary Bonus Programs and Long-term Incentive Plan
• Retirement Savings 401k with company match
• Generous Paid Time Off, Sick Time & Paid Holidays including a paid Year-End Shutdown
• Career Development, Progression and Training
• Flexible Work Arrangement Programs