Service Level Management - Sr. Analyst
NTD SoftwareUnited States
Posted January 5, 2026
Full Time
About the Company
NTD Software specializes in providing top‑tier nearshore talent for staff augmentation and custom software development, helping businesses scale their teams efficiently. With offices in San Francisco and Guadalajara, the company delivers a full spectrum of services, including mobile and web development, QA, UX design, AI solutions, MVP creation, and cloud‑and‑DevOps. Their focus on accelerating digital projects supports long‑term growth and rapid innovation for clients across industries. NTD Software’s blend of geographic flexibility, deep technical expertise, and a commitment to high‑quality delivery distinguishes it as a trusted partner for modern enterprises.
Job Description
The Senior Analyst, Service Level Management (SLM) performs on a team as a developing Subject Matter Expert (SME) for the function of Service Level Management. The purpose of this position is to ensure that all current and planned IT Services are delivered to agreed achievable targets through a constant cycle of monitoring, negotiating, agreeing, reporting on and reviewing IT Service targets and achievements, and through instigationation of actions to correct or improve the level of services delivered.
Requirements
- Maintenance of the SLM Framework
- Identification of Service Requirements
- Agreements Sign-Off and Service Activation
- Service Level Monitoring and Reporting