Service Portfolio Management - Manager
NTD SoftwareUnited States
Posted January 5, 2026
Full Time
About the Company
NTD Software specializes in providing top‑tier nearshore talent for staff augmentation and custom software development, helping businesses scale their teams efficiently. With offices in San Francisco and Guadalajara, the company delivers a full spectrum of services, including mobile and web development, QA, UX design, AI solutions, MVP creation, and cloud‑and‑DevOps. Their focus on accelerating digital projects supports long‑term growth and rapid innovation for clients across industries. NTD Software’s blend of geographic flexibility, deep technical expertise, and a commitment to high‑quality delivery distinguishes it as a trusted partner for modern enterprises.
Job Description
The Manager, Service Portfolio Management (SPM) performs on a team as a Subject Matter Expert (SME) for the function of Service Portfolio Management. The purpose of this position is to ensure that service providers have the right mix of services to balance the investment in IT with the ability to meet business outcomes.
Requirements
- Acts as a Service Portfolio Management SME responsible for the development, implementation and management of the SPM Processes & Policies as determined by the overall ITSM Roadmap.
- Lead and drive all Continual Service Improvement enhancements to the SPM process and ServiceNow implementation in accordance with Industry 'Good Practice' (i.e., ITIL Framework).
- Works with Key Business Stakeholders and dependent processes (ITBM, ITFM etc.) to ensure Services are aligned to support dependent processes & functions.
- Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SPM Policies and Controls.
- Manage and drive the development, enhancement, and configuration of the ServiceNow platform in support of SPM, ensuring data quality and consistency.