Senior Customer Success Manager

The Senior Customer Success Manager is a skilled individual contributor responsible for supporting the success of important customer accounts, with a focus on operational excellence and customer satisfaction. In this role, the Senior CSM works closely with enterprise clients to help drive positive outcomes, support service delivery, and contribute to account retention and growth through effective relationship management.

Requirements

• 6+ years of customer success, account management, or related experience in a leadership or high-impact individual contributor role, preferably in SaaS, managed services, or cloud environments.
• 5+ years of SAP, ERP, or similar industry experience, with expertise in managing medium to large scale accounts.
• Exceptional communication, presentation, and relationship-building skills, with the ability to engage and influence executive-level stakeholders.
• Strong strategic thinking and problem-solving abilities, with the capability to develop and execute long-term customer success plans.
• Expertise in ITIL and/or Agile frameworks, project management methodologies, and customer success platforms.

Benefits

• Competitive salaries
• Comprehensive health and dental benefits
• Flexible Paid Time Off
• 10 paid holidays
• 401k plan
• Remote work opportunities