BPO Customer Care Senior Representative
NTT DATAQuezon, Philippines
Posted July 7, 2025
Full Time
About the Company
NTT DATA is a global innovator of business and technology services, specializing in consulting, data analytics, cloud solutions, digital transformation, and application modernization. With expertise spanning over 50 countries and a diverse ecosystem of partners, NTT DATA helps clients optimize and transform for long-term success through cutting-edge R&D investments.
Job Description
Manage customer calls, respond to inquiries, analyze information, and fulfill customer requests in a call center environment.
Requirements
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Flexibility and willingness to work rotational shifts.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset.