BPO Customer Care Senior Representative
NTT DATAQuezon City, Philippines
Posted September 16, 2025
Full Time
About the Company
NTT DATA is a global innovator of business and technology services, specializing in consulting, data analytics, cloud solutions, digital transformation, and application modernization. With expertise spanning over 50 countries and a diverse ecosystem of partners, NTT DATA helps clients optimize and transform for long-term success through cutting-edge R&D investments.
Job Description
As a Customer Care Specialist, you will handle inbound calls from customers, respond to inquiries, and provide exceptional customer service in a fast-paced environment.
Requirements
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Flexibility to work rotational shifts, including overnights and weekends.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset.