BPO Customer Care Senior Representative

As a Customer Care Specialist, you will handle inbound calls from existing and potential customers, meeting and exceeding client goals, while delivering exceptional customer service in a caring and considerate manner.

Requirements

• Excellent communication skills, both verbal and written
• Fluent in English
• Demonstrated analytical and problem-solving skills
• Demonstrated ability to work within time constraints
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
• Positive attitude and demonstrated ability to perform in a team-based environment
• Professional and pleasant telephone manner
• Flexibility and willingness to work rotational shifts, including overnights and weekends
• Experience working in a call center environment specifically in a customer service role
• Previous Financial Services experience would be considered an asset