BPO Team Lead

NTT DATA is seeking a BPO Team Lead to join our team in Quezon City, Philippines. The role involves managing a team of customer service associates handling financial products or services, ensuring performance targets are met while adhering to financial regulations and security standards.

Requirements

• 2 Year experience as a SME or higher in a contact center environment
• 2 Years MS Office Suite Experience including report writing and presenting
• 2 Years experience in Metrics Management - Data-driven approach towards Metric Management
• High school diploma or GED Required