Call Center Senior Representative _ On-Site _ (bi-lingual Spanish)

NTT DATA is seeking a Call Center Senior Representative to join their team in Chicago, Illinois. The role involves assisting customers via phone, email, and in-person interactions related to tax, licensing, debt, and administrative hearing matters. The position requires professionalism, attention to detail, and the ability to handle complex and sensitive customer inquiries.

Requirements

• Three to five years of customer service experience, preferably in a call center or contact center environment.
• One+ years of experience servicing customers in a high-volume, client-facing role.
• Language Requirement: Fluency in English (written and verbal) along with fluency in Spanish (written and verbal).

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match