Helpdesk Associate - ITIL

NTT DATA is seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, India. The role involves advising and assisting users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals. The ideal candidate will have a university education, preferably in a technical field, and experience working with Microsoft Operating Systems and Microsoft Office family applications.

Requirements

• Answers the customers' contacts via agreed channels and record reported issues.
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
• Acts as coach & an escalation point for less experienced colleagues

Benefits

• Competitive Salary & Benefits
• Comprehensive, locally competitive benefits package
• Working for a top 5 company in the industry worldwide
• Company culture focused on the employee wellbeing
• The opportunity to grow a career in Monitoring/Infrastructure
• Learning & Development platforms