Helpdesk Associate - ITIL

We are seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, India. The role involves advising and assisting users in solving problems related to hardware, software, networks, and peripherals.

Requirements

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
• Experience of providing Office IT support is an advantage
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Good communication and customer service skills
• Fluency in English language

Benefits

• Comprehensive, locally competitive benefits package
• Company culture focused on employee wellbeing
• Opportunity to grow a career in Monitoring/Infrastructure
• Learning & Development platforms