Helpdesk Senior Associate - ITIL
NTT DATABengaluru, Karnataka, India
Posted April 7, 2026
Full Time
About the Company
NTT DATA is a global innovator of business and technology services, specializing in consulting, data analytics, cloud solutions, digital transformation, and application modernization. With expertise spanning over 50 countries and a diverse ecosystem of partners, NTT DATA helps clients optimize and transform for long-term success through cutting-edge R&D investments.
Job Description
We are seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, India. The position involves advising and assisting users in solving problems related to hardware, software, networks, and peripherals. Responsibilities include managing customer interactions, identifying issues, and investigating root causes.
Requirements
- Answers the customers' contacts via agreed channels and record reported issues.
- Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
- Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Benefits
- Comprehensive, locally competitive benefits package
- Working for a top 5 company in the industry worldwide
- Company culture focused on the employee wellbeing
- The opportunity to grow a career in Monitoring/Infrastructure
- Learning & Development platforms