NTT DATA is seeking a Network Operations Center (NOC) Manager to lead a 24x7x365 operations center supporting mission-critical public sector networks. This role requires strong expertise in networking and fiber technologies, combined with program management skills to oversee complex IT initiatives, ensure operational excellence, and drive strategic improvements.
Requirements
- Direct daily operations of the 24x7x365 NOC.
- Ensure all incidents, service requests, and outage events are handled in accordance with SLAs.
- Maintain operational discipline, documentation accuracy, and real-time service visibility.
- Supervise NOC staff, shift leads, analysts, and escalation resources.
- Oversee monitoring coverage, alert accuracy, and event correlation.
- Approve and enforce NOC SOPs, alerting rules, and ticketing workflows.
- Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT.
- Lead response efforts for Priority 1 and Priority 2 incidents.
- Deliver operational reports, KPIs, and executive dashboards.
- Oversee NOC training programs, certification paths, and competency development.
- NOC and Team Leadership - Manage and schedule 24x7x365 NOC and maintenance staff, ensuring training, readiness and performance accountability.
- Incident Management - Direct detection, escalation and resolution of incidents, lead incident bridges and coordinate restoration efforts.
- Service Continuity and SLA Compliance - Facilitate uninterrupted network operations and maintain service levels through proactive monitoring and issue mitigation.
- Maintenance and Change Management - Plan, coordinate and execute scheduled maintenance activities, lead change management process with proper approvals and testing.
- Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence.
- Provisioning and Implementation Oversight - Manage deployment of new services, circuits and network devices and ensure quality and timeliness.
- Performance Monitoring and Reporting - Track and analyze network KPIs, maintain performance dashboards for internal and customer reporting.
- Continuous Improvement - Implement process improvements and introduce tools/automation to enhance operational efficiency.
Benefits
- Competitive compensation
- Benefits
- Career growth opportunities
