ServiceNow Administrator

We are seeking a ServiceNow Administrator to join our team in Bangalore, India. The ideal candidate will be responsible for upgrades and updates to the ServiceNow platform, first point of contact for reported issues, and day-to-day administration of the system.

Requirements

• Responsible for Upgrades and update set movements to higher environments
• First point of contact to address reported issues with the operation of the ServiceNow platform
• Day to day administration of the ServiceNow system including adding Users, Groups and Roles
• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform
• Monitor Health, usage and overall compliance of ServiceNow and its applications
• Create reports and dashboards as required and schedule reports for distribution as needed
• Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds
• Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required
• Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives
• Ensure adherence to quality standards and attainment of project deliverables

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan