Collaboration Managed Services Engineer (L1)

Make an impact with NTT DATA by joining as a Collaboration Managed Services Engineer (L1) and ensure clients' Collaboration, Contact Centre and Voice systems stay up and running. You'll provide first-line support, monitor infrastructure, and resolve technical incidents efficiently. Opportunities to optimize work processes and reduce incidents are also available.

Requirements

• Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
• Ability to triage client cases effectively.
• Active listening techniques to confirm understanding and gather relevant information.
• Strong communication skills, able to work across different cultures and social groups.
• Flexibility and adaptability in changing circumstances.
• Positive outlook and resilience under pressure.
• Commitment to creating a positive client experience by understanding their requirements and keeping them clearly updated on progress of their case.
• Willingness to put in extra hours when necessary.
• Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
• Relevant partner Certifications are also desirable.

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity