MS Engineer (L1)

Make an impact with NTT DATA and join a company that is pushing the boundaries of what is possible. As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring clients' Collaboration, Contact Centre and Voice systems stay up and running. Your tasks will include monitoring client infrastructure, resolving technical incidents, executing maintenance activities, and providing telephonic or chat support to clients when needed.

Requirements

• Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
• Ability to triage client cases effectively.
• Active listening techniques to confirm understanding and gather relevant information.
• Strong communication skills, able to work across different cultures and social groups.
• Flexibility and adaptability in changing circumstances.
• Positive outlook and resilience under pressure.
• Commitment to creating a positive client experience by understanding their requirements and keeping them clearly updated on progress of their case.
• Willingness to put in extra hours when necessary.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Life insurance
• Disability insurance