Data Centre Service Delivery Field Support Engineer (L2)

Make an impact with NTT DATA and join a company that is pushing the boundaries of what is possible. The Data Centre Service Delivery Field Support Engineer (L2) role is responsible for providing professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Requirements

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Benefits

• Equal Opportunity Employer
• Proud to be a Global Top Employer
• Invests over $3 billion each year in R&D