Data Centre Smart Hands Engineer (Newtown Square, PA)

Make an impact with NTT DATA, join a company that is pushing the boundaries of what is possible. Join a seasoned engineering role, responsible for providing a professional third-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Requirements

• Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.

Benefits

• Equal Opportunity Employer
• Proud to be a Global Top Employer
• Committed to providing an environment free of unfair discrimination and harassment